Monday, March 18, 2013

Important Safety Notice

Important Safety Notice

 The National Consumer Agency have tested a Honey Bean product under BS EN71-1 , Safety of Toys, Mechanical and Physical Properties and concluded that it did not satisfy the requirement of this toy test for those under 36 months.  They conclude that, if used in circumstances similar to the test, it could give rise to a potential choking hazard and so are not safe for the age of the consumer for whom they are marketed. 

In cooperation with the agency, we have agreed to withdraw these products from sale to those under 36 months and notify carers of end users under 36 months.  If you are using these products on a child under 36 months, please remove it and place it out of reach of those under 36 months. 

Please note that there has been no incidence reported regarding the use of these products and this is a precautionary voluntary measure.  The issue concerns how the product might be used and is not the amber itself. 

How to proceed:

If you purchased your Honey Bean item from a Retailer, please return the item to the shop you purchased from and apply for a full refund.  Please contact us if you need to confirm that the retailer stocked a Teething SOS product.  Proof of Purchase will be required.

If you purchased your Honey Bean product from our web site and wish to return it, you can apply for a refund by posting the item back to the address below, including your proof of purchase.  Please check the product description on your Prood of Purchase to ensure your product is a Honey Bean product.  No refund can be given for items damaged in transit so for that reason, items must be posted in a padded envelope.   Because these items are still available from many other retailers, both in Ireland and beyond, we can only give a refund with Proof of Purchase.  In order for us to track you order, we must have your Order Reference Code.  Proof of postage for returned item must also be retained as we will be unable to refund for any items not received.

Post to:

PO Box 10

Co Mayo

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